Processing Times
- Orders placed before 12PM AEDT (Mon–Fri) are usually processed the same business day.
- Orders placed on weekends or public holidays are dispatched the next business day.
- During sale periods, we aim to ship all orders as quickly as possible, but processing times may be slightly delayed due to higher order volumes.
Dispatch & Tracking
- Most orders ship from our Northern Rivers warehouse in NSW.
- Once dispatched, you’ll receive an email from auspost with tracking details and an estimated delivery date, plus a notification when your parcel is on board for delivery.
- Customers are responsible for providing accurate shipping details. Incorrect or incomplete addresses may cause delays and re-shipment fees.
Australia
We use auspost to select the fastest shipping method for each order, with full tracking via email and text.
- Free Standard Shipping: Orders over $150
- Standard Shipping: $15 (orders under $130)
Estimated Delivery (from dispatch):
- Metropolitan: 1–2 business days
- Regional: 1–4 business days
- Western Australia: 1–5 business days
International
- Flat rate $25 shipping to all countries outside Australia. We are currently not shipping to the USA but will look to as soon as Auspost resumes this service.
- Most orders are shipped via AUSPOST
- Delivery estimate: 5–20 business days.
Duties & Taxes:
International customers may be required to pay duties and taxes determined by local customs authorities. These fees are separate from product and shipping costs and are the buyer’s responsibility.
- If duties are refused and the parcel is returned to us, refunds will exclude any return costs incurred.